Hotel Software and Hotel Management System (PMS)

What matters is not where a booking comes from, but that it is processed correctly. In Aurora, booking engine, agency, walk-in, web and panel bookings are filtered in one list, and you see payments by method and bank on summary cards. When creating a new booking in the panel, you can group several rooms into a single record and enter children’s ages and extra beds. Rate, capacity and availability are calculated automatically as you type.

• Multiple rooms in one booking

  For families or groups, multiple rooms are kept in the same booking with room type, room number, adults, children’s ages and extra bed details.

• Night-by-night rate breakdown

  Base rate, season, special dates, weekends, channel and occupancy adjustments and promotions are split by night and locked in at the moment of booking.

• Automatic confirmation with deposit

  Once the deposit is received, the booking is confirmed automatically and the room is deducted from inventory; paid and outstanding amounts are visible instantly.

• Room moves and upgrades

  Move a guest to another room, upgrade to a higher category, extend, shorten or split a stay; the system blocks it on fully booked nights.

• Guest profile in the booking

  Number of stays, spending, open balance and preferences are on the booking screen, along with VIP candidate and blacklist alerts.

• Promotions and manual discounts

  Eligible promotions are applied to the booking automatically; if needed, you can give a manual discount within your permissions.

• Filters and export

  Filter by name, code, payment status, source, room, bank and date; export the list to Excel, PDF or print.

• e-invoice from the row

  Issue the e-invoice for a booking without leaving the reservation list; individual and corporate billing details are stored in the record.

• Status history

  Payments, refunds, cancellations and every status change are logged with a date; linked transfer and car rental cards are here too.

A solid hotel management system starts with the right setup. The hotel profile includes the description, address, map, check-in and check-out times, tourism license number, video, gallery and amenities; paid amenities are flagged separately. Once you enter room types, room numbers, floors and bed configurations, reservations, front desk and housekeeping all use the same information. If you have more than one property, you switch between hotels with a single click.

• Multiple hotels in one account

  Each property’s profile, rooms and rules are kept separate; managers switch between hotels without logging out.

• Prepayment rule

  A percentage or fixed amount; the remaining balance is collected at check-in, at check-out or a set number of days before arrival.

• Room type settings

  Capacity, extra beds, inventory, paid and free features, gallery, SEO title and description, and room-specific prepayment.

• Room numbers and bed configuration

  Each room’s number, floor and bed configuration are defined; the front desk and housekeeping see the same room list.

• All board types

  Room only, bed and breakfast, half board, full board, all-inclusive and ultra all-inclusive.

• Policies in one place

  Write your cancellation, group, ID and card requirement, deposit, age, pet, refund and child policies once.

• Tax and currency

  Department-based VAT classes and accommodation tax are defined; exchange rates are updated automatically or manually.

• Verified guest reviews

  Reviews are published after your approval; ratings and a verified-stay badge build trust with new guests.

• Automatic translation of descriptions

  Hotel and room descriptions are translated into foreign languages automatically; you can fine-tune the translation by hand if you wish.

Entering rates for hundreds of nights at the start of the season takes days without hotel software. In Aurora, you select a date range on the room type calendar with your mouse and open sales, close them or assign an allotment. With bulk actions you apply rates, minimum stays and refund policies in one go, and you see a preview and risk warning before applying. You can undo a mistaken action with a single click.

• Room type inventory calendar

  Select a date range with your mouse to open or close sales, or define an allotment for that range.

• Room number calendar

  See vacant, occupied, blocked, cleaning, maintenance and closed rooms and create bookings straight from the calendar; it works with touch on mobile.

• Room blocks

  Close specific rooms and dates to sale for maintenance, a group booking or a special guest.

• Bulk rate updates

  Enter per-room or per-person rates, foreign currency rates, single supplements, extra person and extra bed charges in one go.

• Sales rules

  Minimum and maximum stay, open/close sales, allotments, board type, refund policy and advance-sale rules.

• Preview and risk warning

  See the impact of a bulk change before it is applied, and get a warning on risky changes.

• One-click undo

  Every bulk action is written to the history; you undo a faulty update with a single click.

• Channel rate calendar

  In 1 to 31-day views, check the rate guests will see on each channel for 1, 2 and 3 people, along with minimum stay.

A discount raises occupancy when it goes to the right guest at the right time; given to everyone, it only lowers revenue. In Aurora, you limit a promotion by dates, days before arrival, minimum nights, hotel and room type, and tailor it to VIPs, returning guests or guests with a birthday this month. When promotions overlap, the guest gets the most favorable one. Season, weekend and occupancy rules are layered on top without disturbing your base rate.

• Promotion types

  Early booking, fixed discount, group discount, coupon, long stay and free person in groups; as a percentage or an amount.

• Audience-specific

  Target VIP, returning, loyal, high-spending, new and lapsed guests, as well as guests with a birthday this month.

• Detailed conditions

  Date range, days before arrival, minimum nights, coupon usage limit, hotel and room type conditions.

• Promotion-specific prepayment

  For promotions like early booking, define a prepayment rate different from the hotel’s general rule.

• The best deal wins on overlap

  When multiple promotions apply, the guest gets the most favorable one; no pricing confusion.

• From draft to archive

  With draft, scheduled, active and archived statuses, prepare the season’s promotions in advance and publish them when the time comes.

• Revenue rules

  Tiered increases by season, holidays, weekdays and weekends, channel and occupancy; as a percentage, amount or multiplier.

• Rate simulation

  See what a stay will sell for, night by night, once the rules are applied, before anything goes live.

• Revenue and promotion reports

  Track in reports how many bookings and how much revenue each promotion brought in.

The Booking.com, Expedia and Agoda connection is set up with a step-by-step wizard, and your rooms are mapped to the rooms on each channel. Rates and availability are pushed from the panel to the channel; on each channel you can use your system rate or a channel-specific rate. New, modified and cancelled bookings are imported automatically and processed like any other booking into inventory, the guest profile, the guest folio and notifications. Airbnb and Vrbo calendars sync via iCal.

• Step-by-step OTA setup

  Setup wizard and room mapping screen for Booking.com, Expedia and Agoda.

• System or channel-specific rates

  On each channel, use your panel rate or a separate rate set for that channel; updates are pushed from the panel.

• Bookings imported automatically

  New, modified and cancelled OTA bookings land in the panel without anyone typing them in, and the room is deducted from inventory.

• Channex connection

  If you use Channex as your channel manager, bookings coming from it are imported automatically.

• Airbnb and Vrbo via iCal

  Your booked dates are exported, and booked dates on external calendars are deducted from your inventory; sync runs automatically or manually.

• Google Calendar sync

  Connect your occupancy calendar to Google Calendar via iCal and share it easily with your team.

• Google Hotel Ads

  With a setup wizard and readiness checklist, your hotel appears on Google and guests land on your own booking page.

• Hotelbeds mapping

  Hotel and activity mapping for Hotelbeds is done from the panel.

• Channel guests are recorded too

  Guests from channels are added to the customer profile and the guest folio, so they are recognized on their next visit.

For a hotel that works with agencies, the real workload isn’t selling but tracking: Which contract is valid in which season? How much of the allotment has been used? Has the commission been paid? In Aurora, you open separate profiles for tour operators, travel agencies, wholesalers, corporate clients, sub-agencies and group organizers, and define commission, net, credit or prepaid working models. Contract rates flow into bookings automatically, and unsold allotments return to the hotel on the release day you set.

• Detailed agency profile

  Tax number, MERSIS and TÜRSAB numbers, sales rep, credit limit, payment terms and risk information; separate terms per hotel.

• Flexible working models

  Commission, net, credit, prepaid, virtual card, pay at hotel or any combination of these.

• Contract management

  Net, gross plus commission, percentage or fixed rates; market and season, cancellation, no-show and early departure penalties, version history.

• Allotment ledger

  Guaranteed, refundable, free-sale and on-request allotments; daily ledger, stop-sale and overbooking permission.

• Vouchers and lists

  Generate, verify and email vouchers; agency-based arrival and departure lists are ready to go.

• Group bookings

  Inquiry, offer, option, block, contract, deposit, rooming list and confirmed stages; rooming lists are uploaded from Excel.

• Agency finance

  Agency accounts, credit limit override approval, consolidated invoices and e-invoice, commission calculation, reconciliation statements, virtual card collection and exchange rate differences.

• Sales tracking

  Visit, call and offer logs, sales targets and expiry alerts for agency documents.

• Agency reports

  Production, revenue, commission, allotment usage, receivables aging, ADR and RevPAR by agency, cancellations and no-shows.

Every minute at reception is the guest’s first and last impression. Aurora’s hotel front desk software gathers arrivals, departures, in-house guests, room statuses and payments on one screen; by moving the day forward or back, you can prepare for tomorrow today. Priority alerts bring unassigned bookings, rooms that aren’t ready, guests with missing ID and departures with open balances to your attention. Check-in to a dirty room or one under maintenance requires manager approval.

• Smart front desk alerts

  Alerts for unassigned rooms, rooms not ready, missing ID, departures with an open balance and open cash drawers appear in order of priority.

• Controlled check-in

  The room switches to “occupied” and the Jandarma KBS report is prepared; check-in to a dirty room requires manager approval.

• Secure check-out

  Check-out is blocked while there is an open balance; on check-out the room is marked dirty and a cleaning task opens automatically.

• Every kind of payment

  Deposits, partial payments, full payments and refunds; taken in cash, by POS, bank transfer or online.

• Quick walk-in registration

  Register a walk-in guest with just a few fields and place them in a vacant room right away.

• Quick guest search

  Search by name, phone, booking code, room, email or ID; returning guest and blacklist badges are shown.

• Documents in one click

  Registration form, agreement, KVKK (Turkish data protection) consent, stay certificate and account statement are prepared with one click.

• Foreign registration forms

  Country-specific registration forms for guests from Germany, Italy, Spain, France, Portugal, Austria and the Netherlands.

• No-shows and undo

  Mark no-show guests and undo a cancellation or mistaken action; every step is written to the activity log.

No more phoning around to find out if a room is ready when the guest arrives at the desk. The hotel housekeeping software shows rooms in card or table view by floor, type and staff member, and keeps the last cleaning time, inspector and notes in the same place. A checked-out room is automatically marked dirty and a cleaning task opens; a room with a same-day arrival moves to high priority. A room becomes “ready” once the housekeeping supervisor approves it.

• Room status board

  Card or table view; filters by floor, room type and staff member, last cleaning, inspector, guest preference, notes and photos.

• Realistic room statuses

  Ready, clean, dirty, being cleaned, awaiting inspection, occupied, due out, under maintenance, out of order and closed to sale.

• Role-based screens

  Housekeepers see their own tasks, supervisors see rooms awaiting inspection and managers see the overall status.

• Task types and priority

  Post-departure, daily, quick turnaround, minibar, towel, linen and maintenance checks; an “assigned to me” list.

• Notes and photos

  Staff photograph missing items or damage and add a note; the supervisor sees the same information instantly.

• Maintenance tickets

  Tickets are opened for electrical, plumbing, air conditioning, furniture, TV and internet, door and lock issues, and the technical team follows up.

• Dated out-of-order blocks

  An out-of-order room is closed to sale until the dates you set and automatically reopens when the period ends.

• Housekeeping report

  Average cleaning time, overdue tasks, staff performance and the rooms with the most maintenance issues.

The folio is the guest’s account within the hotel, and most disputes at check-out stem from an incomplete folio. In Aurora, room, extras, payments, discounts and refunds are split by department in the guest folio; VAT and accommodation tax are shown separately. Spa, transfer, car rental and other extras are posted to the folio automatically the moment they are recorded in the relevant section. At check-out you hand over a PDF statement and issue the e-invoice or e-archive invoice with one click.

• Charges by department

  Room, extra bed, restaurant, bar, minibar, spa, transfer, events and car rental appear on separate lines.

• Taxes shown separately

  VAT and accommodation tax appear separately in the folio and are carried correctly onto the invoice.

• Multiple payment methods

  Cash, card, bank transfer, online payment, deposit and city ledger can all settle the same guest folio.

• Extras posted automatically

  Spa, transfer, car rental and restaurant check charges hit the folio as soon as they are entered on their screens; nobody transfers them by hand.

• Discount and refund lines

  Discounts given and refunds made stay as separate lines in the folio; the balance is always correct.

• PDF statement and receipt

  Give the guest an itemized statement as a PDF and print the payment receipt.

• e-invoice in one click

  Once the folio is closed, an e-invoice or e-archive invoice is generated from the guest folio with one click.

In a hotel, money comes in through different doors: the website, reception, the restaurant and agencies. Aurora Hotel Software works with bank virtual POS systems for 3D Secure and installment payments, with PayTR, iyzico and ZiraatPay, and with Stripe for foreign cards. You can schedule collection of the remaining balance: PayTR charges the saved card, and if there is no card, a payment link is emailed to the guest. Taking cash at reception requires an open cash drawer; at shift close the counted and expected amounts are compared, and any difference goes to a manager for approval.

• Bank virtual POS

  3D Secure payments and installment options through the virtual POS of 13 banks in Türkiye.

• Payment providers

  PayTR, iyzico and ZiraatPay; Stripe for foreign cards in EUR, GBP, USD and other currencies.

• Scheduled balance collection

  The remaining balance is charged to the saved card via PayTR; if there is no card, a payment link is emailed to the guest.

• Bank transfers and payment links

  Your bank transfer accounts are set up; the status of payment links you send is tracked in a separate report.

• Cash desks and shifts

  Cash desk types, shift opening, expense, advance and cash withdrawal records; an open cash drawer is required for cash collection.

• End-of-day closing

  Counted and expected amounts are compared; differences and critical issues go to an authorized user for approval, and an end-of-day summary is produced.

• Approved refund workflow

  Refund requests go through manager approval and are recorded; the refund workflow is approved and logged.

• Hugin cash register POS

  If you use a Hugin cash register POS, it connects; the card amount is sent to the terminal and the receipt is printed.

• Financial reports

  Aged balances, collections, refunds, cash desk, end of day, uninvoiced folios and collections by staff member; Excel and PDF.

The revenue hotel restaurants lose most often is orders charged to a room that never make it onto the bill. In Aurora, you charge a check to a booking, a room or a table; amounts charged to an occupied room are linked directly to the guest folio. Define areas such as the pool, terrace, beach, restaurant and bar separately, and take payments partially, by selected items or split. Guests see products, images, allergen and calorie information on their phones through a multilingual QR menu; for businesses that only run a restaurant, the QR menu is also available as a separate solution.

• To a room, a table or a booking

  Checks can be opened three ways; orders charged to an occupied room are linked to the guest folio.

• Areas and tables

  Pool, terrace, beach, restaurant and bar areas; change or move tables and name tables.

• Flexible payment

  Partial, item-based or split payments; check printouts with items from the menu or entered manually, discounts and a VAT breakdown.

• Correct VAT

  The correct VAT rate for alcoholic beverages is carried onto the invoice and the POS.

• Multilingual QR menu

  A mobile-friendly menu with product search, images, descriptions, allergen and calorie labels and VAT-inclusive prices.

• Easy menu management

  Sort products with drag and drop, adjust category settings and generate table QR codes from the panel.

• POS connection

  If you use a Hugin POS, card payments go to the terminal; if you use the DionPOS restaurant POS, it connects to the system.

• Restaurant reports

  Best-selling products, revenue by category, paid and pending checks.

For e-invoice and e-archive (Türkiye’s e-invoice and e-archive systems), Aurora Hotel Software works with EDM Bilişim and Uyumsoft; you test the connection from the panel. The invoice type is determined automatically based on the recipient, discounts are distributed proportionally across lines, and accommodation tax appears on its own line. Issuing a second invoice for the same booking is blocked. We explain how the integration works in general on our e-invoice integration page.

• EDM Bilişim and Uyumsoft

  You work with one of the two integrators; test the connection from the panel and you are ready to go.

• One-click invoicing

  Invoices are created from the guest folio, agency accounts, and event and spa sales.

• Type selected automatically

  e-invoice or e-archive is determined automatically based on the recipient’s status.

• Proportional discounts

  The booking discount is spread proportionally across invoice lines, so the totals always add up.

• Accommodation tax on its own line

  Accommodation tax is shown on a separate invoice line and never mixed with VAT.

• Duplicate invoice prevention

  A second invoice cannot be issued for the same booking; duplicate records never reach accounting.

• Invoice and tax reports

  Issued invoices and taxes are reported by period and go to your accountant ready to use.

Typing each staying guest’s identity report into a separate screen one by one takes time and increases the risk of error. Aurora Hotel Software is connected to Jandarma KBS, Türkiye’s mandatory guest identity reporting system: Turkish citizens are reported automatically during check-in. Foreign guest and check-out reports are collected in a pending list and sent from there in bulk or one by one. The sent, pending or error status of every report is visible in the archive.

• Automatic reporting at check-in

  Reports for Turkish citizen guests go to Jandarma KBS together with the check-in.

• Pending report list

  Foreign guest and check-out reports are collected in a list and sent in bulk or one by one.

• Report archive

  The sent, pending or error status of every record appears in the archive with a date.

• Failed records stay visible

  Reports that failed are flagged separately in the archive, so you immediately see which record didn’t go through.

• Property settings and testing

  Enter your property details in the panel, test the connection and start using it.

• Missing ID alert

  Guests with missing ID details appear in the front desk alerts, so no report slips through.

The value of hotel software is measured by how well it puts data in front of you in a form you can act on. In the report center, reports are grouped into categories; you add the ones you use often to favorites, jump back to recently viewed ones and compare results with the previous period and last year. Key indicators such as occupancy, ADR (average daily rate per sold room) and RevPAR (revenue per available room) are ready in the revenue reports. Save your view and export the report as PDF, Excel or CSV.

• Comparative report center

  Categories, favorites, recently viewed, comparison with the previous period and last year, saved views.

• Management and revenue reports

  Occupancy, ADR, RevPAR, revenue by source, net profit and cash flow.

• Reservation reports

  Optional, group and cancelled bookings are tracked separately.

• Front desk and guests

  Arrivals and departures, in-house guests, daily headcount and nationality; analyses of new, returning and VIP guests.

• Room performance

  Sales and cleaning performance reports by room type.

• Cash desk and accounting

  Cash desk, collections, open balances, daily revenue journal, invoice and tax reports.

• Channels and commission

  See side by side how much each sales channel produces and how much commission it takes.

• Extras and audit

  Extras, spa and transfer revenue; an audit trail of staff actions, rate and room changes.

• Risky bookings

  Records with a high likelihood of cancellation and revenue at risk are visible; call guests ahead of time with a confirmation list.

Returning guests are a hotel’s most profitable guests, and showing them you remember them is the cheapest marketing there is. The Guest 360° profile brings together bookings, account statements, preferences, tags, communication history, documents, loyalty and spa history. The system builds segments based on value, loyalty and risk scores and suggests suitable guests as VIP candidates. KVKK/GDPR, email, SMS and WhatsApp consents are stored with dates; email campaigns go only to segments that have opted in.

• Smart guest list

  Filter individual, family, corporate, agency and walk-in guests and work with the lists you save.

• Duplicate record merging

  Duplicate records for the same person are flagged with a warning and merged into one profile.

• Dated consents

  KVKK/GDPR, email, SMS and WhatsApp consents are stored with the date they were given.

• VIP tiers

  Silver, Gold, Platinum, VIP and VVIP tiers; the system suggests suitable guests as VIP candidates.

• Blacklist levels

  Guests you’ve had problems with are flagged by severity; reception is alerted if they return.

• Preference and health notes

  Room and food and beverage preferences, allergy and health information; department-specific notes.

• Birthdays and complaints

  Track birthdays, log complaints and follow them until they are resolved; CRM reports are ready.

• Opt-in email campaigns

  Send personalized email campaigns to segments that have opted in.

• Personal data anonymization

  On request, a guest’s personal data is anonymized; records subject to legal retention are preserved.

Editing documents like registration forms, stay certificates, pro forma invoices, cancellation letters and KVKK consent forms in Word every time wastes time and invites errors. In the document center, these documents are generated in Turkish, English, German and Russian from templates set up for your hotel and each language. The preview warns you about missing fields, and you can download a PDF, print it or send it by email. Requests under KVKK (Türkiye’s data protection law, similar to GDPR) to “give me my data” and “delete my data” are also handled here; records subject to legal retention are preserved.

• Ready-made document templates

  Booking form, stay certificate, registration form, pro forma, cancellation letter, agreement, KVKK consent, receipts and foreign registration forms.

• Documents in four languages

  Turkish, English, German and Russian; separate templates per hotel and language.

• Missing field warning

  Documents are previewed before they are generated, and empty fields are highlighted.

• PDF, print, email

  Download the document as a PDF, print it or email it to the guest.

• Versions and signed copies

  Document version history is kept, and the copy signed by the guest is uploaded to the system.

• All documents in one PDF

  Merge all of a guest’s documents into a single PDF file.

• QR document verification

  A QR code on the document verifies its validity; the verification screen shows no personal information.

• KVKK requests

  “Give me my data” and “delete my data” requests are processed on record, with legal retention preserved.

• Missing document report

  See in one list which guest is missing which document.

When the spa runs on a separate program, a massage charged to the room or a package entitlement is easily forgotten at check-out. In Aurora’s spa operations center, the appointment calendar works per staff member; you drag and move appointments, see available slots and define breaks and blocks. Staff, treatment room and double-booking conflicts and preparation time are checked, and health risks such as allergies, pregnancy and blood pressure appear as warnings. Hotel guests’ spending is transferred to the room folio and used supplies are deducted from inventory; members and outside customers are managed separately in the same system.

• Staff-based appointment calendar

  Drag and drop, available slot display, breaks and blocks; staff, room and double-booking conflict checks.

• Health alerts

  Risks such as allergies, pregnancy and blood pressure show up as warnings on the appointment, and your spa policy is applied.

• Waiting list

  A waiting list is kept for fully booked slots, and suggestions come in for open slots.

• Spa checks

  Services, products, surcharges and complimentary items; transfer to the room folio, package entitlements, split payments, refunds and e-invoice.

• Memberships and packages

  Membership freezes, extensions and transfers; package sales and usage entitlements.

• Fitness tracking

  Exercise library, equipment inventory, personalized programs, body measurements and progress charts.

• Group activities

  Capacity, automatic promotion from the waiting list and attendance.

• Access control screen

  Scan a card or QR code; limits, hours and rejection reasons appear on screen.

• Member cards

  Card, wristband, QR, NFC or room key; lost cards are blocked and a digital card is sent to the phone.

Non-room revenue often gets lost in separate ledgers. In Aurora, you define one-off events such as concerts, seminars and galas, session-based programs such as tours, workshops and courses, and day-based equipment rentals such as bikes or boats, and sell tickets on your website. In the transfer section, you plan arrival, departure and tour trips on the dispatch board; guests can also request a transfer while booking a room on your site. On the car rental side, handover and return run in the panel through a wizard with digital signatures; in all three sections, charges are posted to the guest folio.

• Event and ticket sales

  Event page, day and session capacity, pricing by child age; ticket sales on your site by card or bank transfer.

• Event tracking

  Confirmation, cancellation and payment tracking; capacity drops automatically as tickets sell and the e-invoice is issued.

• Transfer types

  Arrival, departure, round trip, point to point, hourly and tour; also sold to outside customers.

• Pickup time calculator

  The guest’s pickup time is calculated from their flight, ferry or bus schedule.

• Dispatch board

  Assign a driver, vehicle or external company; conflict and capacity checks, plus driver’s license and SRC certificate alerts.

• Transfer rate table

  Rates by route, vehicle and service; night, weekend, holiday, season, last-minute and early booking rules.

• Vehicle groups and documents

  Age and license requirements, deposit, mileage and fuel policy; expiry alerts for registration, insurance, comprehensive cover and inspection.

• Handover and return wizard

  Mileage, fuel, damage photos and a digital signature on a tablet; late returns, excess mileage and damage are deducted from the deposit.

• Maintenance and reports

  Vehicles are blocked automatically for scheduled maintenance; usage, revenue, cost and net profit reports.

A hotel’s profitability is determined not just by room rates, but by every item it spends on, from towels to breakfast supplies. In the purchasing section, departments open requests from their phones or the panel, and each request goes through multi-step approval based on its amount. Quotes collected from suppliers are compared side by side; if the cheapest quote isn’t chosen, a reason is recorded. At goods receipt, partial deliveries, rejections and damage are logged, and the purchase invoice is matched against the order and delivery.

• Warehouses and product cards

  Multiple warehouses; units, costing method, min-max and safety stock, lot, expiry and serial tracking.

• Stock movements

  Receipts, issues, transfers, counts, waste, consumption and returns; critical stock alerts.

• Supplier management

  Supplier cards with payment terms, credit limits, discounts, risk and price lists.

• Approved department requests

  Requests are opened from a phone or the panel and go through multi-step approval based on the amount.

• Quote comparison

  Collected quotes are shown side by side; if the cheapest isn’t chosen, a reason is required.

• Orders and goods receipt

  Order approval and revision history; partial or full receipt, rejection, damage and quarantine records.

• Three-way matching

  The purchase invoice is compared with the order and goods receipt; the supplier account is updated.

• Budgets and recipes

  Department budgets and overspend alerts; consumption is deducted automatically through room type, service, minibar and menu recipes.

• Cost per room night

  Seeing the cost per room night and per guest puts your pricing decisions on a solid footing.

A high-value cancellation or a cash discrepancy is something a manager needs to know about right away. The notification center works with in-panel, phone and browser notifications, email and SMS; advanced notification scenarios cover reservation, payment, cash desk, housekeeping, inventory, agency, spa, vehicle and channel events. You decide who is notified, with what priority and under which conditions. The staff app installs on a phone like an app and shows each role only its own screen.

• Advanced notification scenarios

  Ready-made scenarios for reservation, payment, cash desk, housekeeping, inventory, agency, spa, vehicle and channel events.

• Rule definitions

  Recipient, priority, conditions and repeat suppression; overdue tasks escalate the notification to a higher manager.

• From notification to task

  Turn a notification into a task and track it from your “my tasks” list.

• Quiet hours and digests

  Quiet hours, off-shift settings and a daily email digest prevent unnecessary interruptions.

• On-call and backup

  On-call and backup staff are defined, so critical events never go unattended when the person in charge is away.

• Installs like an app

  The staff app is added to the phone like an app, and staff log in with their staff code.

• Role-specific screens

  Housekeepers, housekeeping supervisors, front desk, maintenance, finance and managers see only their own screens.

• Purchase requests from the phone

  Department staff open their needs as requests from their phones, and the approval workflow starts.

In a hotel, money and guest data pass through many hands. In Aurora, each staff member’s permissions for the cash desk, collections, refunds, discounts, invoicing, end of day and manager approval are defined individually; you start from ready-made role templates and add person-specific permissions or restrictions. The system warns you about risky permission combinations. Two-factor authentication, activity logs, suspicious login tracking and permission-based, logged remote support let you use the system with confidence.

• Staff profile

  Each staff member’s details and permissions are kept on one profile.

• Role-based permissions

  Start with ready-made role templates and fine-tune with person-specific permissions and restrictions.

• Action permissions

  Permissions for the cash desk, collections, refunds, discounts, invoicing, end of day and manager approval are granted separately.

• Risky permission alert

  You get a warning when permissions that shouldn’t be held by one person are combined.

• Activity logs

  User activity and actions are logged; sessions can be terminated when needed.

• Two-factor authentication

  Two-factor authentication via SMS and suspicious login tracking.

• Logged remote support

  Our support team connects to your system only with your permission and on record.

The road to direct bookings runs through a fast hotel website where guests can pay with confidence. Your site is designed specifically for your hotel; you manage design settings such as homepage sections, sliders, galleries and room carousels from the panel and preview changes before publishing them. In the online booking engine, guests search by dates and number of guests, see night-by-night availability and promotion labels, and make their prepayment by card or bank transfer. The site is multilingual and built on SEO-friendly web design principles; the admin panel is also available in many languages.

• A booking engine made for your hotel

  Date and guest search, night-by-night availability, promotion labels; step-by-step booking and prepayment.

• Secure online payments

  PayTR, iyzico, ZiraatPay, bank virtual POS and Stripe; plus bank transfer, pay at agency or pay at property options.

• Design settings from the panel

  Slider, booking search box, room carousel, amenities, gallery, video, reviews and footer menu; preview and publish.

• Unlimited pages and blog

  Unlimited pages, blog, menu management, media library and image watermarking.

• Every page a hotel needs

  Rooms and search, events, restaurant and QR menu, contact form, SMS-verified membership and booking history.

• Verified reviews

  Only guests who have stayed can write reviews on the site, so your reviews build trust.

• Multilingual site

  Language switcher, redirection based on browser language, translation manager and automatic translation.

• Technical SEO settings

  Page titles and descriptions, social sharing data, sitemap, 301 redirects, Google and Yandex verification, analytics codes.

• AI bots and spam

  A site summary and permissions for AI bots; spam protection on forms and a WhatsApp support button.

Guests want to know right away that their booking was received, their payment arrived or their cancellation was processed. In Aurora, templated SMS messages go out automatically for booking confirmations, payments, cancellations, refunds and event tickets; duplicate sends are blocked, and you monitor your SMS credit from the panel. Booking emails also go out with editable templates. Whenever you get stuck, you can open a support ticket from inside the panel, reach our team via live chat or find the answer in the comprehensive help center.

• Automatic SMS

  Templated SMS messages are sent to guests for booking confirmations, payments, cancellations, refunds and event tickets.

• Duplicate SMS prevention

  The same message never goes to the same person twice; your SMS credit balance is shown in the panel.

• Email templates

  Edit booking emails to match your hotel’s language and tone.

• Newsletter sign-ups

  Collect subscriptions from interested visitors through the newsletter box on your site.

• Review platforms

  TripAdvisor, Booking.com and Google Business links, plus a Google Reviews link.

• WhatsApp support button

  Guests can message you on WhatsApp from your site with a single tap.

• Live support inside the panel

  Open a support ticket or a live support chat without leaving the panel.

• Comprehensive help center

  Step-by-step guides for every section of the panel are available in the help center.